Shipping policy

SHIPPING & DELIVERY POLICY

At BELLE, every order is carefully prepared and securely packed before dispatch.

1. Shipping Destinations

BELLE offers shipping to the Philippines, Belgium, other European countries, and destinations worldwide, subject to courier availability and local shipping restrictions.

2. Shipping Origin and Product Availability

Orders delivered within the Philippines are fulfilled from our Philippine stock and shipped locally.

Orders delivered to Belgium, other European countries, and international destinations are fulfilled from our Belgium stock and dispatched from Belgium, Europe.

Product availability may vary depending on the customer’s location. Philippine inventory is reserved for orders delivered within the Philippines and cannot be used for international orders.

3. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, product launches, promotional periods, or high-volume sales may require additional processing time.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Philippines: 2–7 business days
Belgium: 1–5 business days
Other European countries: 3–12 business days
Other international destinations: 7–25 business days

Delivery times are estimates only. Remote locations, customs processing, courier delays, weather conditions, public holidays, or other unexpected circumstances may extend the delivery period.

5. Shipping Fees

Shipping fees are based on the delivery destination and selected shipping method.

The applicable shipping fee will be displayed at checkout before payment. Any available free-shipping promotion will also be clearly shown at checkout.

6. Tracked and Untracked Shipping

Available shipping options may vary depending on the destination.

Tracked Shipping:

Includes a tracking number
Allows customers to follow the parcel’s delivery progress
Strongly recommended for international orders

Untracked Shipping:

Does not include live tracking updates
BELLE will retain proof of dispatch when available
The parcel cannot be monitored or located while in transit

Customers who want better delivery visibility and support are strongly encouraged to select tracked shipping.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation.

If tracked shipping was selected, a tracking number will also be provided. Please allow up to 48 hours for the courier’s tracking information to update.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name of the recipient
House or building number
Street and municipality
City and province or region
Postal code
Country
Active contact number

Please contact us immediately at hello@bellegwapaka.com if you notice an error in your delivery information.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Delayed or Missing Packages

If your package has not arrived within the estimated delivery period, please contact us at hello@bellegwapaka.com with:

Your full name
Order number
Tracking number, if available
Complete delivery address

For tracked orders, BELLE will coordinate with the courier and request an investigation.

For untracked orders, BELLE will review the available proof of dispatch and assist with the appropriate next steps. Any resolution will be handled in accordance with applicable consumer laws.

10. Customs Duties and Import Charges

Orders shipped internationally from Belgium may be subject to customs duties, import taxes, or handling charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for paying any applicable customs or import charges.

Customs procedures may also cause delivery delays.