RETURN & REFUND POLICY

At BELLE, we want you to feel confident and happy with every product you receive.

1. Hygiene and Safety

Due to the personal and hygienic nature of cosmetics, we cannot accept returns or exchanges for products that have been:

• Opened or unsealed

• Used, tested, or swatched

• Damaged after delivery

• Returned without their original packaging

Opened or used cosmetics cannot be returned because of:

• Change of mind

• Incorrect shade selection

• Personal preference

• A product not matching the customer’s expected colour or finish

This does not affect your rights if the product is defective, damaged upon arrival, or incorrect.

2. EU Right of Withdrawal

Customers located in the European Union may request to return an eligible online purchase within 14 calendar days after delivery, without providing a reason.

To qualify for a change-of-mind return, the product must be:

• Unused and untested

• Unopened and still sealed

• In its original packaging

• In a condition suitable for resale

For health and hygiene reasons, the right of withdrawal may no longer apply once a sealed cosmetic product has been opened or unsealed.

The customer is responsible for the direct return shipping cost unless the product is defective, damaged, or incorrect.

3. Eligible Return or Refund Issues

Please contact BELLE if your order contains:

• A product damaged upon arrival

• A defective product

• An incorrect product

• A missing item

• A product that is significantly different from its description

Please report visible damage, incorrect products, or missing items within 48 hours of delivery whenever possible. This allows us to review and resolve the concern more quickly and does not limit any mandatory consumer rights.

4. How to Request a Return or Refund

Email us at hello@bellegwapaka.com and include:

• Your full name

• Order number

• A clear description of the concern

• Clear photos or videos of the product

• Photos of the external and internal packaging

• A photo of the shipping label

Please do not return a product without contacting us first. BELLE will provide return instructions if the request is approved.

5. Return Conditions

Approved products must be returned:

• In their original condition

• With their original packaging

• With all included items or accessories

• Using secure protective packaging

BELLE reserves the right to reject a return if the product has been used, opened, damaged after delivery, or returned in an unsuitable condition, except where applicable consumer law provides otherwise.

6. Resolution Options

After reviewing an eligible request, BELLE may offer:

• Replacement of the product

• Store credit

• Partial refund

• Full refund

The appropriate resolution will depend on the issue, product availability, destination, and applicable consumer rights.

7. Return Shipping Costs

BELLE will cover reasonable return shipping costs when:

• The wrong product was sent

• The product arrived damaged

• The product is confirmed to be defective

• The error was caused by BELLE

For eligible change-of-mind returns, including returns under the EU right of withdrawal, the customer is responsible for the direct return shipping cost unless otherwise required by law.

8. Refund Processing

Once the return has been received and inspected, we will notify you regarding the refund decision.

Approved refunds will be issued to the original payment method. Please allow 7–14 business days for the amount to appear, depending on your bank or payment provider.

Where EU withdrawal rights apply, BELLE will process the reimbursement within the legally required period. We may wait until the returned products are received or until proof of return is provided, where permitted by law.

9. Original Shipping Fees

Original shipping fees are generally non-refundable unless:

• The order was incorrect

• The product was damaged or defective

• The delivery problem was caused by BELLE

• A refund of standard delivery costs is required under applicable consumer law

Additional charges paid for express or premium delivery may not be refundable.

10. Refused or Failed Deliveries

Orders returned because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Failure to collect the parcel

• Refusal to accept the package

• Unpaid customs or import charges

may require an additional shipping fee before being sent again.

If a refund is approved for a returned shipment, applicable shipping, return, or handling costs may be deducted where legally permitted.

11. Product Sensitivity

Individual reactions or sensitivities to cosmetic ingredients may vary.

Please review the product information and ingredient list before use. If irritation occurs, discontinue use immediately.

An opened product cannot normally be returned due to personal sensitivity unless the product is confirmed to be defective or applicable consumer law requires otherwise.

12. Our Commitment

BELLE will review every valid concern fairly and assist customers with an appropriate resolution.

This Return & Refund Policy does not limit any mandatory consumer rights provided by the laws applicable to your order.

Thank you for choosing BELLE Gwapa ka. We appreciate your trust and continued support.