Refund policy

RETURN & REFUND POLICY

At BELLE , we strive to ensure you love every product you receive.

1. No Return for Change of Mind
Due to hygiene and safety reasons, we do not accept returns or exchanges for:
- Change of mind
- Incorrect shade selection
- Personal preference

2. Eligible Returns
We only accept returns if the item is:
- Damaged upon arrival
- Incorrect item received
- Missing items in the order

You must report the issue within 48 hours of receiving your package.

3. How to Request a Return
Email us at hello@bellegwapaka.com with:
- Order number
- Clear photos of the issue
- Description of the problem

4. Resolution Options
If approved, we may offer:
- Replacement of the item
- Store credit
- Refund (if replacement is not available)

 5. Refund Processing
Approved refunds will be processed within 7–14 business days, depending on your payment provider.

 6. Shipping Fees
Shipping fees are non-refundable unless the error was on our part.

7. Refused or Failed Deliveries
Orders returned due to:
- Wrong address provided
- Failed delivery attempts

may require additional shipping fees for redelivery.

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We appreciate your understanding and support for BELLE Gwapa ka.