FREQUENTLY ASKED QUESTIONS

Is BELLE registered with the Philippine FDA?

Yes. BELLE operates in the Philippines through an FDA-licensed cosmetic business with a valid License to Operate for cosmetic activities.

Please note that an establishment’s FDA License to Operate is separate from the notification requirements that may apply to individual cosmetic products.

Where are BELLE orders shipped from?

Orders delivered within the Philippines are fulfilled from our Philippine stock and shipped locally.

Orders delivered to Belgium, other European countries, and international destinations are fulfilled from our Belgium stock and dispatched from Belgium, Europe.

Does BELLE ship worldwide?

Yes. BELLE offers worldwide shipping, subject to courier availability and local shipping restrictions.

Available shipping methods and fees will be displayed at checkout based on your delivery address.

How long will my order take to arrive?

Estimated delivery times after dispatch:

• Philippines: 2–7 business days

• Belgium: 1–5 business days

• Other European countries: 3–12 business days

• Other international destinations: 7–25 business days

Delivery times are estimates and may be affected by customs processing, courier delays, public holidays, weather conditions, or remote delivery locations.

Will I receive a tracking number?

You will receive a tracking number if you select tracked shipping at checkout.

Untracked shipping does not include live tracking updates. For better delivery visibility and support, we strongly recommend tracked shipping for international orders.

Will I have to pay customs or import charges?

International orders shipped from Belgium may be subject to customs duties, import taxes, or handling charges imposed by the destination country.

These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

How do I choose the right shade?

Please review the product photos, descriptions, and available shade guides before placing your order.

Actual colours may appear slightly different depending on lighting, skin tone, and screen settings. Opened or used cosmetic products cannot normally be returned because of incorrect shade selection or personal preference.

Can I return or exchange a product?

Unopened, unused, and sealed products may be eligible for return depending on the customer’s location and applicable consumer laws.

For hygiene and safety reasons, opened, tested, swatched, or used cosmetics cannot normally be returned.

Please read our Return & Refund Policy for complete details.

What should I do if my order arrives damaged, incorrect, or incomplete?

Please email hello@bellegwapaka.com within 48 hours of delivery, whenever possible, and include:

• Your full name

• Order number

• Description of the issue

• Clear photos or videos

• Photo of the shipping label and packaging

Our team will review your concern and assist you with the appropriate resolution.

Can I change or cancel my order?

Contact us immediately at hello@bellegwapaka.com.

We will try our best to assist you, but we cannot guarantee changes or cancellations once the order has been processed or dispatched.

How can I contact BELLE?

For product, order, shipping, or return concerns, email us at:

hello@bellegwapaka.com

We will respond as soon as possible during our regular business days.

Thank you for choosing BELLE Gwapa ka.